Support
Quick answers below. Can't find yours? Get in touch.
Send us a message
Use the Feedback tab on the right edge of any page for ideas, problems or praise. It goes straight to us.
Or email support@wyg.market
Community
Our Discord community with giveaways and live help is coming soon.
Common questions
How does WYG work?+
You add your car to My garage, then post a swap ad with up to 4 things you have and up to 4 things you want (a specific model or variant, any car from a brand, or cash). Other members browse, message you, and agree a swap between themselves. WYG never takes a cut and never handles money or cars.
Is WYG really free?+
Yes. The Free plan lets you list a car and post ads. Paid plans add more cars, faster posting, alerts, analytics and no ads. There's no commission on swaps on any plan. See Upgrade.
Why can't I post another ad yet?+
Each plan has a wait between ads: Free 12 hours, Lite 6 hours, Plus 4 hours, Pro 2 hours, Super 1 hour, Ultimate 30 minutes. Your Post page shows when you can post next. If you just moved up to a higher plan, you can post once straight away, skipping the wait.
How do alerts work?+
Alerts tell you when someone posts a car you're looking for. Lite and Plus get an hourly summary by email and phone, and Pro and above get instant alerts with a pop-up and sound. Plus and above also get a reminder when they can post again. Turn on phone notifications in Account. On iPhone, add WYG to your Home Screen first.
How do I change my card or cancel?+
I forgot my password+
On the log in page choose Forgot password and we'll email you a reset link (check spam). If you signed up with Google, use Continue with Google instead.
How do I stay safe swapping?+
Check for finance owing, match the VIN to the paperwork, inspect the car and meet somewhere safe. Our safe swap checklist walks you through it. WYG doesn't verify cars or people.
How do I report a scam or a problem member?+
Use the Report button on any ad, or send us a message with the Feedback tab. We review reports and can remove ads or suspend accounts.
How do I delete my account?+
In Account, scroll to the bottom and choose delete account. It cancels any paid plan and removes your cars, photos, ads and messages.
What does the referral reward do?+
Share your invite link from Account. When a friend signs up through it and posts their first ad, you get 14 days of Lite free, for up to 10 friends.
See also our Terms and Privacy Policy.